Welcome to PIVOTALLOX SOLUTIONS, your friendly companion in making payments simple, safe, and worry-free. We at PIVOTALLOX SOLUTIONS PRIVATE LIMITED take your trust seriously and are dedicated to keeping every transaction smooth, secure, and transparent. Whether you are here for the first time or a regular visitor, these Terms and Conditions are your guide to understanding how our services work and what to expect.
When you use PIVOTALLOX SOLUTIONS, you agree to follow the rules and guidelines set out here. In this document, “we,” “our,” and “us” mean PIVOTALLOX SOLUTIONS, while “you,” “your,” and “user” refer to anyone interacting with or using our services. If something in these terms doesn’t sit right with you, it’s perfectly fine to step back and explore other options—your comfort matters to us.
Please take a moment to read these terms carefully before using our services. By continuing to use PIVOTALLOX SOLUTIONS, you confirm that you have read, understood, and accepted these Terms and Conditions.
From time to time, we may make updates to reflect improvements in our services, changes in business practices, or legal requirements. If you keep using PIVOTALLOX SOLUTIONS after any changes, it means you agree with the new terms. We encourage you to check back occasionally so that your expectations stay aligned with the way we operate.
Agreement to Terms
Welcome to PIVOTALLOX SOLUTIONS, where handling payments should feel simple, secure, and reliable. We know that trusting an online payment platform is a big deal, and we want you to feel confident every time you use our services. Think of these Terms as our way of making sure everyone knows the rules of the road.
By accessing or using our platform, you acknowledge that you have read, understood, and agreed to these Terms along with our Privacy Policy. These guidelines are designed to protect your interests and maintain the integrity of the services we offer, so you can focus on what really matters.
If any part of these Terms feels unclear or doesn’t match your expectations, we recommend pausing and reviewing them carefully before continuing. Your continued use of PIVOTALLOX SOLUTIONS means you agree to these Terms and trust us to handle your transactions responsibly.
Eligibility and Account Registration
Welcome to PIVOTALLOX SOLUTIONS, where handling payments should feel as smooth as a friendly handshake. Before you dive in, we have a few simple checkpoints to make sure your experience is safe, reliable, and hassle-free. Think of it as us making sure everyone at the table is playing by the same rules, so your business can shine without any hiccups.
Keep in mind, applications to use our services may be approved or declined at our discretion.
Scope of Services
Running a business is busy enough, and dealing with payments should not add to your stress. At PIVOTALLOX SOLUTIONS, we are here to make collecting money simple, secure, and efficient, so you can focus on what you do best. Think of us as your friendly sidekick in the world of payments.
Flexible Payment Options
We make sure your customers have choices when it comes to paying. Your business can accept credit cards, debit cards, UPI, net banking, and digital wallets. Giving people the freedom to pay the way they like helps keep your sales flowing smoothly.
Easy Integration
Connecting PIVOTALLOX SOLUTIONS to your business is quick and hassle-free. Our APIs and plugins work seamlessly with websites, mobile apps, and POS systems. You can get set up without having to rewrite your business playbook.
Extra Features for Convenience
We provide tools to make your life easier. Payment links, subscription management, invoicing, QR code payments, and real-time transaction reports help you track and manage your money efficiently. These features give you more control while keeping things simple.
Fast Fund Access
Cleared payments go straight into your verified bank account. This ensures you get your earnings quickly and can reinvest them in growing your business without unnecessary delays.
Continuous Improvement
Our services evolve over time to match operational goals and security standards. Any updates or improvements are designed to enhance your experience while keeping transactions safe and effective.
Count on PIVOTALLOX SOLUTIONS for a payment experience that is smooth and trustworthy. We make managing transactions easy, so your focus stays where it belongs—on building your business.
User Obligations
At PIVOTALLOX SOLUTIONS, we like to think of ourselves as partners in your business journey. Just as a good recipe works best when every ingredient is handled with care, our platform runs smoothly when every user plays their part. Keeping your account secure and your transactions reliable starts with a few simple responsibilities.
By keeping up with these responsibilities, you help create a secure and dependable environment for your business and our platform.
Fees and Settlement
Running your business smoothly is easier when you know exactly what’s going on with your payments. At PIVOTALLOX SOLUTIONS, we aim to make all fees clear so you can focus on growing your business without surprises. You can always find detailed information about our service fees in your Merchant Agreement or right on your dashboard.
All fees are shown before taxes unless stated otherwise. It’s your responsibility to report and pay any taxes to the relevant authorities, just like you would make sure your favorite cake gets the right amount of frosting.
If a customer initiates a chargeback, it’s your role to handle it, while we make sure refunds are processed fairly and according to our timelines and internal policies. This keeps things consistent and avoids any awkward surprises.
We may update, change, or introduce new fees from time to time. Whenever this happens, you will be informed through email or see the update directly on your dashboard so you are never left guessing.
Prohibited Activities
Keeping your business transactions safe is our top priority, and we know you care about it too. At PIVOTALLOX SOLUTIONS, certain activities just do not fit in with a trustworthy, secure platform. Following these guidelines helps everyone enjoy a smooth, worry-free experience.
Any transactions involving illegal, fraudulent, or unauthorized purposes are strictly off-limits. This includes, but is not limited to, selling or distributing narcotics, adult content, gambling services, counterfeit products, firearms, or any other goods and services that the law forbids.
Interfering with the platform, trying to bypass security, or exploiting technical weaknesses for personal gain or to harm others is not allowed. We built this system to support your business, not create complications.
Breaking these rules can lead to account suspension, withholding of funds, or legal action where applicable. We take safety seriously, just like you take your business seriously.
Risk Monitoring and Fraud Management
Every business deserves a safe place to handle payments, and at PIVOTALLOX SOLUTIONS, that’s exactly what we aim to provide. We work quietly in the background to protect your transactions and ensure your customers feel secure, so you can focus on growing your business without stress.
To keep your transactions secure, our system keeps a watchful eye on every payment. Using smart tools and automated checks, we spot anything that seems out of the ordinary. If a transaction raises a red flag, we may pause it, review it closely, or reverse it to prevent any losses before they happen.
When fraud is detected, we can take action to freeze or even close accounts to safeguard the platform and all users. It’s important to remember that you are responsible for handling any chargebacks, financial losses, or compliance issues related to suspicious activity on your account.
Data Privacy and Security
Your business deserves a payment platform you can trust completely. At PIVOTALLOX SOLUTIONS, we treat your information and your customers’ data like it belongs to us, with care, attention, and the highest standards of security.
All information collected through our services is handled according to applicable data protection regulations and our Privacy Policy. We follow strict security standards and use encryption, multi-layered authentication, and carefully controlled access to keep sensitive data safe from misuse or unauthorized access.
By using our platform, you agree that your information may be processed for essential purposes such as completing payments, preventing fraud, enhancing service quality, and meeting legal or regulatory requirements. Cardholder data is never stored on our systems unless explicitly allowed under security standards, keeping your customers’ trust intact.
By sticking to these security practices and cooperating with our data protocols, you help maintain a safe, reliable environment for every transaction.
Intellectual Property
Innovation and creativity are at the heart of PIVOTALLOX SOLUTIONS, and we protect the ideas and technology that make our platform reliable and unique. Treating these assets with respect helps maintain the quality you depend on every day.
Everything that makes up our platform, including but not limited to software, interface designs, logos, brand identity, written content, and user documentation, is owned exclusively by PIVOTALLOX SOLUTIONS PRIVATE LIMITED or its authorized partners. These elements are the result of careful work and legal protection.
When you use our platform, you receive a limited license to access it solely for your business activities. This license is personal, cannot be transferred, and may not be shared or sublicensed to others.
Certain actions are off-limits unless we give explicit written permission. Copying, modifying, reverse-engineering, sublicensing, or using our branding, trademarks, or marketing materials without authorization is strictly prohibited. Following these rules helps protect the investment and creativity behind PIVOTALLOX SOLUTIONS.
Third-Party Services
Sometimes getting the most out of your business tools means teaming up with other services, and PIVOTALLOX SOLUTIONS makes it easy to connect when it helps your workflow. These can include banks and payment networks for smooth transactions, logistics providers for timely deliveries, analytics platforms to spot trends, and customer management tools to enhance communication.
It’s important to remember that these third-party services operate on their own. We do not control their performance, how they manage your data, or their reliability. Any interruptions, restrictions, or technical glitches are outside of our control, so it’s wise to be aware of the possibilities.
When using these integrations, you are responsible for any problems, losses, or damages that may arise. Each service has its own terms, conditions, and privacy policies, and reviewing them carefully will help you make informed decisions.
Being aware of these factors ensures you can confidently choose which external services to link with your account.
Termination & Suspension
Keeping your account safe and ensuring the platform runs smoothly is important to us, and we know it matters to you too. Sometimes, to protect your business and the overall community, we may need to pause or close an account.
We may suspend or terminate accounts if there is a violation of our Terms of Service, unusual or suspicious activity is detected, or if required by law or regulatory authorities. The length of a suspension can vary. Some pauses are temporary, while others may lead to permanent account closure.
If your account is terminated, any outstanding obligations, dues, or settlements must be completed. Additionally, funds may be held until any ongoing investigation or dispute is fully resolved. These measures ensure fairness and protect everyone involved.
Dispute Resolution
We understand that sometimes issues come up, and resolving them quickly and fairly matters to your business as much as it does to us. At PIVOTALLOX SOLUTIONS, our goal is to handle disagreements in a way that is practical, respectful, and balanced for everyone involved.
When disputes arise, our internal support and dispute resolution team steps in to review the situation and work toward a cooperative solution. For transaction-related concerns, such as chargebacks, we collaborate with acquiring banks and card networks, following all necessary procedures to ensure the process is accurate and fair.
If these steps do not lead to a satisfactory resolution, you always have the right to pursue legal remedies under the governing law and jurisdiction specified in this agreement.
Limitation of Liability
At PIVOTALLOX SOLUTIONS, we work hard to make your payment experience smooth, reliable, and hassle-free. We want you to feel confident using our platform, while also being clear about the limits of our responsibility.
To the extent allowed by law, PIVOTALLOX SOLUTIONS cannot be held responsible for any indirect, incidental, special, or consequential losses that may occur from using or being unable to use our services. This includes potential loss of business opportunities, revenue, or important data. While we aim to keep our services running smoothly, we cannot guarantee that they will always be uninterrupted, error-free, or free from delays.
Understanding these boundaries allows you to use our platform with confidence while keeping realistic expectations.
Indemnification
Trust is the foundation of every successful transaction, and at PIVOTALLOX SOLUTIONS PRIVATE LIMITED, we rely on all users to help keep our platform safe and dependable. Your responsible use ensures that payments flow smoothly for everyone involved.
By using our services, you agree to take full responsibility for protecting PIVOTALLOX SOLUTIONS PRIVATE LIMITED, its directors, team members, and affiliated partners from any claims, losses, damages, liabilities, or legal costs. These may arise from the way services are used or misused, any violation of these Terms, or any unlawful or fraudulent activity through your account.
Governing Law and Jurisdiction
When you use PIVOTALLOX SOLUTIONS PRIVATE LIMITED, you are operating within a clear and fair system designed to protect everyone on the platform. To keep things consistent and transparent, these Terms are governed by the laws of India.
Any questions or disagreements related to these Terms will be addressed following Indian law. If a dispute cannot be resolved through normal channels, it will be handled exclusively by courts located in India, which have the authority to decide such matters.
Force Majeure
We all know life has a way of throwing curveballs, and even the most carefully planned systems can hit unexpected bumps. At PIVOTALLOX SOLUTIONS PRIVATE LIMITED, we work hard to keep your payments smooth and secure, but sometimes events beyond anyone’s control can shake things up.
There are circumstances we simply cannot manage, such as natural disasters, widespread health emergencies, wars, acts of terrorism, cyberattacks, technical outages, labor disputes, or government-imposed restrictions. These situations may cause temporary delays or interruptions in our services, and unfortunately, we cannot be held responsible for them.
Amendments and Modifications
Every business grows and changes, and we like to keep our policies as nimble as our payment systems. At PIVOTALLOX SOLUTIONS PRIVATE LIMITED, we update our Terms from time to time to reflect evolving business needs and legal requirements, ensuring our platform stays secure and reliable for you.
Whenever significant updates happen, we will post the changes on our website along with a new "Last Updated" date. By continuing to use our services after these updates, you acknowledge and accept the revised Terms. We encourage you to glance at the Terms occasionally so you are always in the loop about how we operate.
Severability and Waiver
Even the clearest rules sometimes need a little flexibility. At PIVOTALLOX SOLUTIONS PRIVATE LIMITED, we design our Terms to protect you and ensure smooth, trustworthy payment experiences. However, we understand that occasionally, certain provisions may be challenged or considered unenforceable.
If a court with proper authority finds any part of these Terms invalid or unenforceable, the remainder will continue to apply in full. Similarly, if we do not enforce a particular provision at one time, it does not mean we waive our right to enforce it in the future.
Contact Information
We know that even with smooth payment processes, questions or concerns can pop up, and we want to hear from you. At PIVOTALLOX SOLUTIONS PRIVATE LIMITED, your feedback helps us improve and ensures that our services remain reliable for everyone.